Comfort Solutions, LLC - makers of TO2TE oxygen clyinder holders for wheeled walkers
FAQ's
(Frequently Asked Questions)
     
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Here are some of the most Frequently Asked Questions about TO2TE® Oxygen Cylinder holders. Answers to many of the questions you may have about our products can be found on this page. Select a question from the list below to view it's answer.
Still didn't find your answer? Call us at 315-472-8077 or email us at roger.hamilton@to2te.com


What sizes are available?
Will they fit on any wheeled walker?
How do I know what size tank I have?
What credit cards do you accept?
How do I ship to an address different from my credit card billing address?
How do I ship to Alaska or Hawaii?
How do I ship to countries outside of the United States?
What is your return policy?

 

Q: What sizes are available?
A:
Our CS1100 Family which fits on a two wheeled walker is available in the following sizes: "E", "D", M6/B. Our CS1200 Family has a dual purpose, it either fits on a two wheeled walker or on a wheelchair and is available in the following sizes: "E".  The CS-EH made specifically for a four-wheel walker or Rollator can take either a “D” or “E” tank.  Contact us by email or phone at 315-472-8077 for information regarding availability in other cylinder sizes.

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Q: Will they fit on any wheeled walker?
A:
TO2TE® Oxygen Cylinder holders are designed to fit on virtually all two-wheeled walkers. If your walker is an uncommon brand, you may want to e-mail us prior to purchasing.

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Q: How do I know what size tank I have?
A: Please look at the chart below for some common Cylinder Specifications.   Just Measure your Cylinder Length = H, from the BOTTOM of the Cylinder to the TOP of the Chrome Valve as shown, then match it to the chart below, find the Cylinder Size you have.  NOTE: Your measurements may be slightly different, just match it to the closest size.  If you have any Questions, Give us a call at 315-472-8077.

ORDERING NUMBER EITHER CS 1100  OR CS1200 Cylinder Size Cylinder Length = H
(in inches)
Cylinder O.D.= D
(in inches)
Cylinder Weight
(in pounds)
E Cylinder
M6 (B)
(CS1100 only)
M6 (B) 15 3.2 2.2
D
(CS1100 only)
D 20 4.38 5.3
E E 29 4.38 7.9

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Q:  What credit cards do you accept?
A:  If you order on-line via PayPal accepts American Express, Discover, MasterCard or Visa.  If you’d rather call us on the phone at 315-472-8077 to place your order; we accept American Express, Discover, MasterCard or Visa.

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Q:  How do I ship to an address different from my credit card billing address?
A:  Please call us at 315-472-8077 if you wish to ship to an address different from your credit card billing address

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Q:  How do I ship to Alaska or Hawaii?
A:  Please call us on the phone at 315-472-8077 if you’d like to ship to either Alaska or Hawaii.

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Q:  How do I ship to countries outside of the United States?
A:  Please call us on the phone at 315-472-8077 if you’d like to ship to countries outside of the United States.

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Q: What is your return policy?
A:
If you wish to return a product, please call us at 315-472-8077 to obtain a Return Authorization Number (RA) which is required for all returns.  Returns are accepted up to 60 days from the date of purchase on the sales receipt.  Once you receive an RA from us, please clearly mark the RA number on the outside of the box using black marker. Customer is responsible for return shipping charges.  Returned item(s) must be in new condition, unused, unmarked and not damaged.  All returns are subject to a 20% restocking fee; shipping costs are non-refundable.  Please allow 4 weeks for processing.

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